Do not hesitate to ask us all your questions.
Our commercial support service will be happy to answer them as soon as possible (usually within 2 hours maximum during the week).
The most frequent questions asked:
# 1. Is your site secure? Is it safe to order here?
Answer: This site is 100% secure. Here's why :
First, the site you visit is on an HTTPS server (the little green padlock on the left side of the URL of this page is there to remind you).
Most sites only secure their "shopping cart" and everything related to the payment of orders. On this site, ALL PAGES are secure.
Then, we took the services of the world leader of e-commerce platforms (Shopify) which ensures the security level of all the data that pass through this site and updates its system regularly.
And finally, regarding the payment, we use Paypal and Stripe which are the reference in terms of payment security for Internet transactions.
In summary, walk around and order on mybeauty-market.com is 100% safe and secure.
# 2. I only received part of my order. How is it possible ?
Answer: This is normal. Your items may come from different suppliers and to avoid you expecting too much, we prefer to deliver your order as soon as one or more items are ready.
You will receive your order in several parcels (which allows you to continue the joy of discovering a new package in his mailbox over several days :))
# 3. I have ordered for over 15 days and have not received anything yet.
Answer: Yes, this is normal. The delivery time is between 2 and 5 weeks.
It's much closer to 2 than 5 weeks but sometimes it's a little longer.
In any case, if you have not received your item within 4-5 weeks (30 days) then we will refund you.